Order & Product FAQ

Questions? Also email shop@lawrencemcrae.com

Do you accept returns?
Nope, sorry. Our ceramics are made to order. Unless the piece is broken when you receive it, you own it! No returns.
How long until I receive my order?
Our products are made to order. The process from point of sale to shipment is estimated at 3-4 weeks.
What are your shipping policies?
All orders are shipped via UPS. Tracking information will be emailed to you at time of shipment. Please email shop@lawrencemcrae.com for international orders.
Do you take custom color orders?
You bet. Email us at shop@lawrencemcrae.com for more information.
Press! I need fancy hi-res images.
We have a lot to send you! Email shop@lawrencemcrae.com
Can I visit your studio?

Come on by. We’re usually open Monday-Friday 11 - 4, but we recommend you give us a call to make sure we’e in the building.
369 Congress Street Floor #2, Boston, MA 02210

I’m looking for something that isn't on your website
It’s likely a retired piece. We might be able to make it for you though. Please email shop@lawrencemcrae.com

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